Support
Get help with monitoring, billing, account access and security questions.
Contact routes
- Support
support@upmonix.com - Billing
billing@upmonix.com - Security
security@upmonix.com - Sales & onboarding
iain@thinkx.ie
Support hours
Standard support
Monday to Friday
09:00 to 17:30
Europe/Dublin
Excluding Irish public holidays
Response targets
These are typical targets, not contractual SLAs.
- Typical response: 1 business day
- Priority support target: 4 business hours